Tharawal Aboriginal Medical Service is committed to providing the highest quality primary health care. We recognise
the importance of ensuring that our patients are fully informed and involved in their health care.

Our Medical Service at all times treats our patients with respect and maintains their personal dignity regardless of sex,age, religion, ethnicity, sexual preference or medical condition.Patients are interviewed and examined in surroundings designed to ensure privacy. Discussion or consultation involving patients is conducted discreetly.The presence of a third party (for example a medical student) observing or being clinically involved in the consultation occurs only with the consent of the patient, gained prior to the consultation.
Patients have a right to access their files. There is a brochure in our clinic describing the process that must be followed.

CONFIDENTIALITY

We believe confidentiality, privacy and ethical behaviour are critical to providing professional health care. We respect our patient’s rights to confidentiality and privacy above all because we believe that our patients should feel confident that the information they provide to their doctor to assist in making a diagnosis must be protected and must remain in confidence.

PRIVACY

As a Medical Service we are bound by the National Privacy Principles as defined in the Privacy Act (1988) with respect to handling your personal medical records. Our staff are bound by strict confidentiality requirements as a condition of their employment.

ETHICAL PRACTICE

Tharawal Aboriginal Medical Service ensures that all patients are treated with respect. We uphold the principles of the NSW Anti-Discrimination Act (1997) and adhere to work practices that ensure honesty, transparency and accountability. We neither discriminate against nor provide preferential treatment to any of our patients.

COMMITMENT TO PATIENT SAFETY

Under the Occupational Health & Safety Act (2000), Tharawal Aboriginal Corporation is not only dedicated to providing a safe work environment for our staff but we have a commitment to patient / client safety. The waiting room and clinic have been subject to risk assessment under the OH&S guidelines. Policies are in place to ensure your safety. Strict guidelines are followed for infection control and the disposal of infected materials. The waiting room and grounds are non-smoking areas.